Sofitel Philippine Plaza Manila 5 stars

Customer review rating (ALL Rating) 4.3/5 6,077 reviews

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Description

Hotel extras

  • Modern French and Filipino hotel theme

  • City breaks by the bay

  • Spacious suite with wraparound balcony

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

Our accommodation(s)

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Hotel location

Sofitel Philippine Plaza Manila

CCP Complex Roxas Boulevard, Pasay City
1300 MANILA
Philippines

GPS:14.55346, 120.980791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,077 reviews

TripAdvisor Rating  4.5/5  8,224 reviews

Certificate of excellence 2023

Excellent massage room and therapists at the spa

TripAdvisor rating 5.0/5

vick s TripAdvisor review

We had a wonderful time at the spa with Jennylyn and Malou as our therapists. Malou was able to stretch my pain points and pressure was just right. Mine is medium, my husband needed hard massage. We were given a room with 2 beds so we had massage together. Bey and his team at Spiral surprised me with a song for my birthday. Now my husnand gave them a flower to give to me along with their cake. The room was so relaxing. Even with the manila bay view is far, we are still so comfortable with sofitel. The pool in the water is not as cold as before

Elite experience at the Sofitel in Manila Plaza

TripAdvisor rating 5.0/5

Arnold C TripAdvisor review

I had a first class experience at the Sofitel in Manila Plaza from check-in to check out. It was first class all the way. I especially liked the Customer service that you get checking in at the Executive Club Millesime on the 10th floor. The staff there was excellent and the food and beverages served really made me feel special. They really pay attention to detail. First class all the way. Thank you Sofitel, you never disappoint.

Fabulously sucessful with Ms Vigie around ❤️

TripAdvisor rating 5.0/5

Rachel d TripAdvisor review

April 27 ,2024 ( Kanieza 18th Birthday ) is our fifth times celebrating the most momentous events in our lives,in Sofitel with the dedicated supervision of Ms Vigie Salvador my wedding, debut of my eldest , debut of my youngest, my 50th birthday and the debut of my niece. With Ms Vigie around all our parties have been fabulously sucessful from food up to services .

My kids loved our stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Really satisfied and happy with our stay, from the room, assistance, pool exp for my kids, to our dinner and breakfast buffet, and my kids really enjoyed the Cat sanctuary.

"not what we expected...*

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Sorry to say, we did not enjoy our stay at all. The hotel was crowded, long queues for check in, the very friendly staff tried their best... Then again queues at the elevators and the same for the breakfast buffet next morning. No space at the pool at all. Not even a nice cocktail at the pool bar was possible due to a promotion event. We learned that Friday to Sunday is not a good time to stay at the Sofitel in Manila (multiple events and staycation programs) We also expected the hotel being situated right at the sea shore - the situation changed but the pictures at booking.com still promote a hotel right next to the sea.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations. . Your feedback is crucial to us as we continuously strive to enhance the quality of our services. Rest assured that we are taking your comments seriously and will address the issues you raised with the relevant departments. We hope that you will give us another opportunity to provide you with the exceptional experience that we are known for. Kind regards, Nina Noveno Guest Experience Manager

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Other web-users rate our hotel

  • 1,433 reviews 8.6/10 Location
  • 5,144 reviews 6.8/10 Room
  • 6,084 reviews 8.3/10 Service
  • 102 reviews 6.4/10 WiFi
  • 1,650 reviews 6.2/10 Cleanliness
  • 1,432 reviews 6.9/10 Comfort
  • 1,356 reviews 8.6/10 Breakfast
  • 1,211 reviews 5.9/10 Value

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