Sofitel Istanbul Taksim

Customer review rating (ALL Rating) 4.2/5 603 reviews

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Description

Hotel extras

  • Located in the heart of Istanbul, at Taksim Square

  • 35-minute drive to Istanbul Airport

  • Spacious suites and rooms with impressive views of the Bosphorus

  • Impeccable dining options offering local and French flavors

  • Rooftop Pool & Sofitel Spa inspired by traditional Turkish rituals

Our accommodation(s)

Hotel location

Sofitel Istanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 ISTANBUL
Turkey

GPS:41.036028, 28.985102

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  603 reviews

TripAdvisor Rating  4.5/5  767 reviews

Certificate of excellence 2024

Magnificent piano music to enhance my stay

TripAdvisor rating 5.0/5

Shakir T TripAdvisor review

Brilliant trip, fantastic service especially the pianoist lady she made me enjoy the hotel lobby restaurant experience even more with fantastic superb classic pieces of music made my stay magical. Regards Shakir

Very good

Customer review rating 4.5/5

Saade D. Couples - Confirmed reviews ALL

Was great in service,clean and new furniture. Staff very polite and helpful

Dear Saade d., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ertugrul Erduran Guest Experience Supervisor

Customer review rating 5.0/5

Habhoub Families - Confirmed reviews ALL

Friendly staff, great facility and location

Dear Mennatalla Samir Ismail Mohame B., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ertugrul Erduran Guest Experience Supervisor

"Disappointing Stay with Service and Billing Issues"

TripAdvisor rating 1.0/5

AliaBurhan Couples - TripAdvisor review

I had several issues during my stay at the hotel. Firstly, there was a problem with the air conditioning in our room; it was uncomfortably hot. Despite contacting the front desk three times, the issue was not resolved until they finally decided to move us to another room. Additionally, the coffee machine in our room was dirty, which was quite unpleasant. There were also complications during the payment process. Having booked through Booking.com, the hotel had already charged for one room in advance as a guarantee. However, upon checking out, we noticed an extra charge of 5000 lira on our bill that was not previously disclosed. The reception staff initially did not inform us what this charge was for, only later claiming it was a security deposit. They promised a refund, but it has been a week, and we have yet to receive it. Overall, the service did not meet our expectations, especially considering the price we paid for a three-night stay.

Good Stay

Customer review rating 3.5/5

Mahmud Families - Confirmed reviews ALL

The reception staff were freindly & the location is good , but we had to pay extra money to get good view. The breakfast was okay , but the house keeping was poor it needs attention.

Dear Mahmud Ahmed C., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ertugrul Erduran Guest Experience Supervisor

In partnership with TripAdvisor

Other web-users rate our hotel

  • 688 reviews 9.4/10 Location
  • 781 reviews 7.8/10 Room
  • 1,325 reviews 8.4/10 Service
  • 5 reviews 9.3/10 WiFi
  • 371 reviews 7.4/10 Cleanliness
  • 355 reviews 6.8/10 Comfort
  • 316 reviews 7.1/10 Breakfast
  • 257 reviews 8/10 Vibe

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