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POPULAR ARTICLES
How can I find prices for all the different plans?

How can I top-up my data credit?

Is there a limit on the DIDs I can activate?

When does my DID renew?

How can I buy a SIM card from the app?

How much would I pay to make calls abroad?

How can I buy an eSIM?

How can I install an eSIM?

How do I know if my phone is eSIM compatible?

ACTIVATING YOUR SIM
Do I need a Wi-Fi connection to go through the activation process?

Why should I use my full name in order to activate my SIM?

I have an Android. How can I download the APN profile?

I have an iPhone, can I set the APN Profile manually?

Can I use the BNESIM SIM card into different devices?

I lost the card with my SIM's activation code. What do I do?

I am following the in-app SIM installation guide, but I can't find the settings on my phone.

The green led at the end of the SIM card installation doesn't turn green.

I have turned off the Wi-Fi, but the led at the end of the SIM card installation doesn't turn green.

I don't have a working data connection.

What is the troubleshooting?

What happens if I don't find a solution in the troubleshooting?

What is the ICCID?

Where can I find my SIM's ICCID?

What is my SIM's phone number?

How can I change or cancel my plan?

Can I use my data credit if I cancel my plan?

What happens to my remaining data when I change my plan?

What happens if my data runs out before my plan renews?

What happens to my ONE-TIME data allowance if I buy more ONE-TIME data credit?

Is my data credit really without expiration?

Is my data connection encrypted?

Nobody is answering my support request. What do I do?

How do I activate my SIM?

What is the difference between Individual, Pro and Enterprise accounts?

What are the benefits of BNE Pro?

Do I need to subscribe to BNE Pro in order to add a new device to my BNESIM account? Yes, you need to upgrade your account to Pro if you want to add more devices to your BNESIM account.

You can try it for free for 30 days. click here to activate your free trial.

Do you have the eSIM?

TROUBLESHOOTING
REGISTERING A NEW ACCOUNT
Do I need to have a BNESIM SIM card to register a new BNESIM account?

Is it mandatory to buy a SIM card while registering a BNESIM account?

How can I buy a SIM card from the app?

I have received my SIM card. How do I proceed?

Do I need the BNESIM App if I only need to use data?

Why do I need to use my mobile number to register a BNESIM account?

Why should I use my social accounts to register a BNESIM account?

TROUBLESHOOTING
I didn't receive my OTP.

LOGGING IN INTO YOUR ACCOUNT
How can I log in into my account?

What is my username?

TROUBLESHOOTING
I lost my password. How can I recover it?

I can't login into my BNESIM account.

I didn't link any of my social accounts to the BNESIM account. Can I recover my password?

MANAGING MY ACCOUNT DETAILS
Where can I find my account details?

How can I edit my account details?

Can I change my email address?

Why do I need to verify my email?

How can I change my password?

Can I update my payment method?

How can I add a new payment method?

How can I manage my subscriptions?

Why do I need to connect my BNESIM account to all of my social accounts?

How can I connect my BNESIM account to my social accounts?

Can I disconnect my BNESIM account from my social accounts?

How can I add a new address?

How many addresses can I add to my BNESIM account?

How can I update my shipping address?

Can I change the name associated to my BNESIM account?

How can I opt-out from your promotional emails?

Can I upload a profile picture on the BNESIM app?

How can I get an invoice for my orders?

How much does BNE Pro cost?

What are the benefits of BNE Enterprise?

How much does BNE Enterprise cost?

What are the connected devices?

How many mobile devices can I add to my BNESIM account?

What are the benefits of adding one or multiple devices to my BNESIM account?

Is there a way to check which are the devices connected to my BNESIM account?

What happens once the BNE Pro free trial is over?

Can I connect any desktop phone to my BNESIM account or do I need to buy one from BNESIM?

How many desktop phones can I connect to my BNE Pro account?

How can I get an invoice for my orders?

SECURITY AND PASSWORD
Do I need to be a certain age to join BNESIM?

Someone has used my card to activate a BNESIM account. What do I do?

How can I change my password?

KYC PROCEDURE MY ACCOUNT
What is the KYC procedure?

Why do I need to go through the KYC procedure?

How do I go through the KYC procedure?

What will happen if I don't go through the KYC procedure?

PAYMENT METHODS
How can I add a new payment method?

Can I update my payment method?

I don't want to pay on my card. What other payment options are available?

How can I apply for a refund?

SUBSCRIPTIONS
How can I cancel or change a subscription?

ADDRESSES
How can I add a new address?

How many addresses can I add to my BNESIM account?

Can I change my shipping address after placing an order?

TROUBLESHOOTING
Why is my account not complete?

I lost my password. How can I recover it?

I didn't receive the password recovery email.

Why is my account blocked?

My account has been stolen. What do I do?

BILLING INFORMATION
What's billing information?

DOCUMENTS
Why do I need to provide documents and when?

What happens if I delete my saved documents?

Country rates
Can I see the details for a specific country?

How can I find the best data and voice offers available in the country where I currently am?

Will BNESIM automatically detect any change of country?

MY SIM INFORMATION
Can I make calls with my SIM?

Can I rename my SIM cards?

Can I set some filters to search for a specific data session?

Can I get a copy of my data consumption report? How?

MANAGING MY PLAN
Can I change or cancel my plan?

Does my plan renew automatically?

When does my plan renew?

What happens to my ONE-TIME data allowance if I activate a plan?

Can I pause my plan?

Can I use my BNESIM SIM card into different devices?

RATES, PLANS AND TOP-UPs
How much would I pay to use data abroad?

How can I find prices for all the different plans?

What is the difference between Global, Regional and National data?

Can I activate a Global plan and a National plan at the same time or should I first finish my global data allowance?

Can I activate a National plan before I reach my destination?

Is there a limit on the data plans I can activate?

How can I top-up my data credit?

How much will I pay for roaming charges?

Will I get a free SIM by activating the free trial?

What are the one-time, daily and monthly plans?

How does the ONE-TIME plan work?

How does the daily and monthly validity work?

Will the DAILY and MONTHLY plans renew automatically?

Do you have any unlimited plans?

Will the unlimited data plans renew automatically?

What is a BOOSTER?

How does the RESTART of a plan work?

Do you have any offers on data plans? How do I get the best prices with BNESIM?

EMERGENCY TOP-UP
What is the Emergency top-up?

How to activate the Emergency top-up?

Who is eligible for the Emergency top-up?

CONSUMPTION DETAILS
How can I find my consumption details?

Can I check the consumption details related to one month ago?

How can I check my remaining balance?

I've used up all the data. How do I get more?

Is my data credit really without expiration?

Does making a call consume my data allowance?

How can I reduce my data usage on iPhone?

How can I reduce my data usage on Android?

ABOUT BNESIM SIM CARDS
Will your SIM fit into my phone?

Can I use BNESIM SIM card to watch Netflix?

What is your reduced data speed?

Can I use my personal hotspot to share my data?

Can I access the Self Care if I don't have an Internet connection?

How many SIM cards can I have under the same account?

Can I set a SIM card as default?

Can I have a physical SIM card and an eSIM?

eSIM
Why is there more than one eSIM? What is the difference?

How can I check the eSIM coverage?

Do I need to provide a government ID to activate an eSIM?

Is the eSIM valid in the TOP 88 countries?

Does the eSIM expire?

How long does it take to receive an eSIM?

How do I know if my destination is covered?

How do I top-up my eSIM?

Which eSIM is the best for me?

Do I have to delete my eSIM after using it?

Can I gift an eSIM to someone?

My device is not compatible. What do I do?

Can I convert my physical SIM into an eSIM?

Do I need to activate an eSIM every time I travel to a new country?

How do I scan the QR code to install the eSIM?

What happens if I delete my eSIM profile?

How can I buy an eSIM?

How can I install an eSIM?

How do I know if my phone is eSIM compatible?

Why does an eSIM have multiple offers? How to choose the right one?

OFFERS AND PROMOTIONS
Do you have any offers on data plans? How do I get the best prices with BNESIM?

What is BNESIM's Now or Never offer?

COVERAGE DATA
How can I find the list of the covered countries?

What does TOP 88 stand for?

SHIPPING DATA
Can I update my shipping address if my order is under process?

TROUBLESHOOTING
I have no Internet connection.

My data connection is slow.

I can't download the APN profile.

My SIM is obsolete. What can I do?

I lost my SIM. What can I do?

My data is over, I am not eligible for the Emergency top-up and I can't access the Self Care. What do I do?

Why can't I make calls or send SMS with my new SIM card?

My plan renewal failed.

My phone is locked and I can't use your SIM.

MY BNESIM PERSONAL NUMBER
What is my BNESIM personal number?

Can I use my BNESIM personal number to make international calls?

How can I change my caller ID?

Can people call me back on my BNESIM personal number?

Can I choose my BNESIM personal number?

What are VIP phone numbers?

Are VIP numbers free of charge?

Can I change my BNESIM personal number?

CALLS
How can I make a call?

How can I call a number from my phone book?

Can I call other BNESIM users?

Are my calls encrypted?

How much will the people who call me pay for the call?

Can I make video calls?

Can someone join a conversation?

How can I change my caller ID?

Can I enable the DO NOT DISTURB feature?

How do I check my calls history?

What happens if I miss a call?

Can I receive a report of my consumption details by email?

Can I block a phone number so that I don’t receive calls from it? How?

FREE TRIAL
How long does a free trial last?

What will I get by activating the free trial?

Will I get a free SIM by activating the free trial?

My free trial is over. How do I get more minutes?

MANAGING MY PLAN
Can I change or cancel my plan?

How can I change or cancel my plan?

Can I use my voice credit if I cancel my voice plan?

What happens to my remaining minutes when I change my plan?

Does my plan renew automatically?

When does my plan renew?

What happens if my minutes run out before my plan renews?

What happens to my ONE-TIME minutes allowance if I activate a plan?

What happens to my ONE-TIME minutes allowance if I buy more ONE-TIME minutes?

Can I pause my plan?

Is my voice credit really without expiration?

RATES, PLANS AND TOP-UPs
How much would I pay to make calls abroad?

How can I find prices for all the different plans?

What are the international calling rates to call Zone A, Zone B, and Zone C?

How can I top-up my voice credit?

How much will I pay for roaming charges?

What are the one-time, weekly, and monthly plans?

How does the ONE-TIME plan work?

How does the weekly and monthly validity work?

Will the WEEKLY and MONTHLY plans renew automatically?

Is there a limit on the voice plans I can activate?

What is a BOOSTER?

How does the RESTART of a plan work?

Do you have any offers on voice plans? How do I get the best prices with BNESIM?

CONSUMPTION DETAILS
How can I find my consumption details?

Can I check the consumption details related to one month ago?

How can I check my remaining balance?

I've used up all the minutes. How do I get more?

Is my voice credit really without expiration?

TROUBLESHOOTING
The phone of the person I called doesn't ring.

Someone called me, but my phone never rang.

My plan renewal failed.

I can't make calls.

I can't receive calls.

Why are the calls I make redirected to the BNESIM Customer Support?

The person I am calling can't hear me.

I can't hear the person I called.

OFFERS AND PROMOTIONS
Do you have any good offers on voice?

What is BNESIM's Now or Never offer?

COVERAGE VOICE
How can I find the list of the countries I can call?

CALLER ID AND SMART CLI
What is a CLI?

How can I change my caller ID?

How many caller IDs can I have?

Can I use multiple caller IDs at the same time?

What is the Smart CLI?

How to enable and disable the Smart CLI?

How many CLIs can I add to my BNESIM account?

How many free additional CLIs are included in BNE Pro?

How much is one CLI?

Does the CLI expire?

DID
What is a DID?

Is there a limit on the DIDs I can activate?

Can I choose my own DID?

Is the first DID included for free in my BNESIM account?

How can I claim my free-for-one-month DID?

Can I get multiple DIDs from the same country?

How many countries do BNESIM's DID cover?

Do you offer mobile and toll-free numbers too?

Do the DIDs expire?

Can people call me on my DID?

Why do I need to get in touch with BNESIM to get a DID from certain countries?

Why do I need to provide BNESIM with my personal documents in order to get a DID from certain countries?

Can I use a BNESIM phone number to register to WhatsApp?

How can I import my mobile number into the BNESIM App?

What do call-out and call-in stay for?

What is the difference between CLI and DID?

MANAGING MY DID
Can I cancel my DID subscription?

How can I change or cancel my DID subscription?

Can I use my DID if I cancel my subscription?

Will my DID renew automatically?

When does my DID renew?

What happens if cancel my DID subscription before my plan renews?

Can I pause my DID?

Are the DIDs included in my Infinity plan subject to payment after one month?

Where can I find the information about all of my phone numbers?

Can I link one of my phone numbers to a conference room? How?

RATES AND PLANS
How much would I pay to get a DID?

How can I get more DIDs?

How does the one month, three months and one year validity work?

Will the one month, three months and one year plans renew automatically?

PERSONAL DOCUMENTS
Why do I need to provide BNESIM with my personal documents in order to get a DID from certain countries?

What documents do I need to provide in order to activate a DID?

TROUBLESHOOTING
My DID renewal failed.

Why does the person I called see a phone number different from the phone number I called from?

OFFERS AND PROMOTIONS
Do you have any offers on DIDs? How do I get the best prices with BNESIM?

What is BNESIM's Now or Never offer?

Voicemail
Do you offer Voicemail? How can I activate it?

How much does the Voicemail cost?

How can I check my messages?

How can I delete a message?

What is the audio transcription feature?

Can I set the transcription language for a specific message?

Can I set or change a pin to access my voicemail? How?

How do I associate a phone number to the voicemail?

Can I activate the voice mail on multiple DIDs?

Can I set the forwarding rules for the voice mail? How?

Will I receive a notification every time I receive a new voicemail?

Can I receive a transcription of my voice mail messages?

Can I set customized voice mail messages?

How many welcome messages can I set?

Can I set specific welcome messages for specific numbers?

Can I delete my welcome messages?

Do you provide a pre-recorded default welcome message or do I need to record one?

Can I listen to a voice mail message directly from the voicemail area of the Self Care?

Can I delete my voicemail messages? How?

Can I return calls directly from the voicemail area of the Self Care?

BNE Guard VPN
What does a VPN do?

What is a VPN service?

What can I do with a VPN?

What is the difference between a free VPN and paid VPN?

Will BNE Guard VPN slow down my internet connection?

How much does the BNE Guard VPN cost?

Does BNE Guard VPN have a free trial?

What are the other services in BNE Pro?

What payment options do you offer?

How do I install BNE Guard on my phone?

Why do I have to download WireGuard App?

Does BNE Guard VPN keep logs?

Does BNE Guard VPN work on iPad?

What happens if I delete my VPN?

How do I cancel my subscription?

Can I activate multiple VPNs under the same BNESIM account?

How many devices can be connected to BNE Guard VPN simultaneously?

Rooms
Do you offer audio and video conference rooms?

How much do you charge per room?

How many participants can a room have?

Can I set a fancy URL for my room?

How do I initiate a meeting?

Can I set a pin for the room?

Can I change the pin to access a room?

How can I see if there are participants in a room?

What are the "private phone numbers"?

How many private phone numbers can I activate?

Can my private number be called only from the BNESIM app?

Do you provide international shared dial-in numbers?

Can I check my room’s usage? How?

Can I send meeting invitations through the BNESIM app?

Do I need to subscribe to BNE Pro to be able to use a conference room?

How does a conference call work when there are phone participants?

How can I add a new room to my BNESIM account?

Status report
EMERGENCY TOP-UP
What is the Emergency top-up?

How to activate the Emergency top-up?

Who is eligible for the Emergency top-up?

TROUBLESHOOTING
Why am I not able to use the Emergency top-up?

My data is over, I am not eligible for the Emergency top-up and I can't access the Self Care. What do I do?

REFUNDS
How can I apply for a refund?

How long does it take to receive a refund?

MY ORDERS
Where can I find my order information?

How can I cancel an order?

TROUBLESHOOTING
My payment was rejected. Why?

I haven't received my refund.

I have provided you with a wrong address. What do I do?

The SIM I received is damaged. What do I do?

The courier lost my SIM. What do I do?

MY SHIPMENTS
How can I track my shipment?

SHIPPING SHIPMENTS
Do you ship worldwide?

My country is not included in the list of the countries where you ship. Can you ship to my travel destination?

What are your shipping rates?

How long does an express shipment take to reach its destination?

How long does a regular shipment take to reach its destination?

TROUBLESHOOTING
I didn't receive my SIM.

I have provided you with a wrong address. What do I do?

The SIM I received is damaged. What do I do?

The courier lost my SIM. What do I do?

The courier asked me to pay for the customs fees. What do I do?

KYC PROCEDURE SAFETY
What is the KYC procedure?

Why do I need to go through the KYC procedure?

How do I go through the KYC procedure?

What will happen if I don't go through the KYC procedure?

TROUBLESHOOTING
Why has my account been blocked?

NEED HELP?
How can I call the Customer Support?

How can I message the Customer Support?

What is the email address to contact the Customer Support?

Can I contact the Customer Support through one of your social channels?

How many languages does your Customer Support supports?

Is your Customer Support available 24/7?

TROUBLESHOOTING
The call to 888 is not going through. What do I do?

The emails from BNESIM always finish in my spam folder. What do I do?

Wallet
What is BNE WALLET?

How can I redeem or transfer my BNE tokens?

How does BNE WALLET work?

How can I create my BNE wallet?

How can I top up my BNE wallet?

How do I access my BNE wallet?

How can I earn BNE tokens?

How does the cashback program works?

What is the value of 1 BNE token?

How can I view my previous transactions in the BNE wallet?

What is my blockchain addressee?

What is activate button on the wallet?

Can I cover the remaining amount of a purchase with a different payment method if I don’t have sufficient BNE Coins in my Wallet?

Refer a friend
I'm encountering issues using the referral code, as my payment isn't processing. What might be causing this?

Can I share my referral code with multiple friends?

How will I know if my referral has been successful?

How do my referred friends redeem their discount?n

Can I use my referral coupon codes with BNE wallet payments?

How do I use the rewards I've earned?

Is there an expiration date for the reward coupons?

How do referred friends sign up for BNESIM and participate in the referral program?

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