Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.5/5 2,301 reviews

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Sofitel Strasbourg Grande Ile - Image 1
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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Terroir&Co - LA TERRASSE SOFITEL

In the summer months, the Terroir & Co. restaurant sets its sights on sunnier climes with Mediterranean-style dining! Here, guests can enjoy sun-kissed lunches, snacks or evening meals from 11am to 11pm.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,301 reviews

TripAdvisor Rating  4.5/5  2,096 reviews

Certificate of excellence 2024

Very good stay

Customer review rating 4.5/5

Gautier B. Families - Confirmed reviews ALL

The hotel is perfectly located and the facilities are very pleasant. The room was large, very comfortable and clean. The staff were very friendly and helpful. I highly recommend it.

Dear Mr. B., Thank you ever so much for taking the time to share your feedback with us. Your glowing review truly brightened our day! We're absolutely thrilled to hear that your experience at our hotel was nothing short of exceptional. It's fantastic to know that you found our location to be just right and that our facilities added to the enjoyment of your stay. But what truly warms our hearts is your mention of our staff. We strive to create a welcoming atmosphere where guests feel valued and cared for, so hearing that our team members were friendly and helpful is incredibly rewarding. We're already looking forward to the opportunity to welcome you back for another memorable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know. Warm regards, Camille Renaud Executive Assistant in charge of Quality

Ideally situated

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Ideally situated within 5 minutes walk from Cathedral, with superb breakfast, pleasant room size and comfortable beds. All staff very friendly and accommodative. In-house parking for 42 euros per night, double price than the nearby Parcus Sebastopol. I will visit again.

Dear Styliani M., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback regarding of the breakfast, the location, our pleasant rooms and our Professional staff . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologize if the parking price was double price than the Parcus Sebastopol, however for this price we do have a valet service and an sercured underground parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Guest Relations

Overall stay was good.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Overall stay was good. Check in was hectic with no clear place to park car to unload or for valet to take car. Two room suite was okay except bath in bedroom had a more or less inaccessible toilet and shower head was not functional (sprayed water all over floor). Shower floor was also very slippery and was a fall hazard.

Dear Robert A., Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. We appreciate your positive feedbacks. However I am sorry to hear that your experience did not meet your expectations regarding the check in experience, the parking process and the bathroom in your room. Please allow us to express our sincerest apologies. At the Sofitel Strasbourg , we strive to provide a superior service experience for every customer and delivering a 5 stars room as well. I have transfered your feedbacks to our management to take the appropriate mesure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Guest Relations

Caring customer service

Customer review rating 5.0/5

Aaa Solo - Confirmed reviews ALL

Had a fantastic stay. Everyone I interacted with was welcoming and very nice. The hotel is in a great location. Breakfast was excellent.

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rebeca, Guest Relations

Friendly environment

Customer review rating 3.5/5

Ayman A. Business - Confirmed reviews ALL

Hotel needs renovation

Dear Ayman A., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. However we are sorry to hear about the renovation. We are consicous that some parts of the hotel does not match the Sofitel's standart. Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Antoine Guest Relations

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Other web-users rate our hotel

  • 645 reviews 9.3/10 Location
  • 917 reviews 5.3/10 Room
  • 1,290 reviews 9.3/10 Service
  • 6 reviews 8.8/10 WiFi
  • 393 reviews 5.3/10 Vibe
  • 373 reviews 8.7/10 Breakfast
  • 209 reviews 5.6/10 Amenities
  • 209 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.