Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.5/5 2,298 reviews

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Sofitel Strasbourg Grande Ile - Image 1
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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Terroir&Co - LA TERRASSE SOFITEL

In the summer months, the Terroir & Co. restaurant sets its sights on sunnier climes with Mediterranean-style dining! Here, guests can enjoy sun-kissed lunches, snacks or evening meals from 11am to 11pm.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,298 reviews

TripAdvisor Rating  4.5/5  2,096 reviews

Certificate of excellence 2024

Overall stay was good.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Overall stay was good. Check in was hectic with no clear place to park car to unload or for valet to take car. Two room suite was okay except bath in bedroom had a more or less inaccessible toilet and shower head was not functional (sprayed water all over floor). Shower floor was also very slippery and was a fall hazard.

Dear Robert A., Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. We appreciate your positive feedbacks. However I am sorry to hear that your experience did not meet your expectations regarding the check in experience, the parking process and the bathroom in your room. Please allow us to express our sincerest apologies. At the Sofitel Strasbourg , we strive to provide a superior service experience for every customer and delivering a 5 stars room as well. I have transfered your feedbacks to our management to take the appropriate mesure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Guest Relations

Caring customer service

Customer review rating 5.0/5

Aaa Solo - Confirmed reviews ALL

Had a fantastic stay. Everyone I interacted with was welcoming and very nice. The hotel is in a great location. Breakfast was excellent.

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rebeca, Guest Relations

Friendly environment

Customer review rating 3.5/5

Ayman A. Business - Confirmed reviews ALL

Hotel needs renovation

Dear Ayman A., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. However we are sorry to hear about the renovation. We are consicous that some parts of the hotel does not match the Sofitel's standart. Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Antoine Guest Relations

Nice staff, great location

Customer review rating 4.5/5

Ah Families - Confirmed reviews ALL

Stayed for two nights while exploring Strasbourg as a tourist with my family

Dear Aaron H., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Guest Relations

Super mooi!

Customer review rating 4.5/5

Joke Families - Confirmed reviews ALL

Alles was piekfijn in orde!

Dear Georges G., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Guest Relations

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Other web-users rate our hotel

  • 640 reviews 9.4/10 Location
  • 918 reviews 5.3/10 Room
  • 1,292 reviews 9.3/10 Service
  • 6 reviews 8.8/10 WiFi
  • 398 reviews 5.2/10 Vibe
  • 369 reviews 8.7/10 Breakfast
  • 210 reviews 5.5/10 Amenities
  • 209 reviews 4.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.