Sofitel Algiers Hamma Garden 5 stars

Customer review rating (ALL Rating) 4.3/5 1,234 reviews

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

Description

Hotel extras

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Our accommodation(s)

Hotel location

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

Telephone
Fax +213 21 67 31 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,234 reviews

TripAdvisor Rating  4.5/5  2,043 reviews

Certificate of excellence 2024

International standard

TripAdvisor rating 4.0/5

Dirk W TripAdvisor review

The Algiers Sofitel is pretty much good quality international standard : our room 241 was generous size, clean and had all mod cons that one should expect. Two king single beds, desk with light and charging points, small table & lounge chair. High quality bathroom with bath, but no separate shower ; pump bottles with really nice products. Breakfast is a real treat, especially when you choose the outdoor setting. I only found the check-in and especially the check-out formalities cumbersome : they seemed to take forever and the machines were unable to process my Amex Card, so they had to resort to a paper imprint . . .

Comfortable stay

Customer review rating 4.0/5

Tim V. Business - Confirmed reviews ALL

Comfortable stay but disappointed in the level of service in the executive lounge

Dear Sir, We greatly appreciate the time you spent to review your recent experience in our hotel, at Sofitel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are glad to hear that you had a comfortable stay at our hotel. However, we are sorry to hear that you were disappointed with the level of service in the executive lounge. Please rest assured that we take your comments seriously and will address this issue with our team to ensure a better experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay. Abir BOUAOUD Guest Experience

Good stay

Customer review rating 4.0/5

Angel R. Business - Confirmed reviews ALL

Fast checked in at the reception, however got minor issue during check-out due to billing not synchronized, so I did 2 payments (1 during checked in and 1 is the difference between final bill and during check in amount). I rather have 1 billing invoice for company expense audit. They should have blocked the amount and cancel it then pay the final bill amount instead of 2 payment.

Dear Mr R., Thank you for sharing your feedback with us following your recent stay. We are glad to hear that overall, you had a good experience with us and that your check-in process was smooth. We apologize for the inconvenience you experienced during the check-out process due to billing issues. Your comments about the synchronization of billing are duly noted, and we understand the importance of a streamlined process, especially for corporate expense auditing purposes. Rest assured, we will review our procedures to ensure that similar situations are avoided in the future. We appreciate your understanding and hope to welcome you back for an even smoother experience in the future. Kind regards, Malissa HAMANE Guest Experience

Not a good view

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Disappointed, asked for a room view on Hamma garden, was told that yes I would have ands actually I have a wall in front of and just see top of trees. Room 553. Very sorry about that

Dear Mr. B., We sincerely apologize for the disappointment you experienced during your stay with us. It's regrettable to hear that the room view did not meet your expectations, especially after being assured of a view of the Hamma garden. We understand how important a room with a pleasant view is for our guests, and we are truly sorry for any inconvenience caused by the view of the wall instead. Your feedback regarding room 553 will be addressed with our team to ensure that similar issues are avoided in the future. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to make it up to you on a future visit. Kind Regards, Malissa HAMANE Guest Experience

Friendly employees

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

It was an overall positive experience. Its just visible that the hotel is old and could do with some renovations here and there

Dear Mrs. J., Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay and that our friendly staff contributed to making your visit enjoyable. We appreciate your constructive comments about the condition of the hotel. Your feedback is invaluable as we continually strive to enhance our guests' experiences. Rest assured, we are always looking for ways to improve, and your input will be considered as we plan for future renovations. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay. Kind Regards, Malissa HAMANE Guest Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 465 reviews 9.5/10 Location
  • 677 reviews 7.5/10 Room
  • 1,524 reviews 9.1/10 Service
  • 20 reviews 5.8/10 WiFi
  • 287 reviews 7.4/10 Cleanliness
  • 272 reviews 8.1/10 Amenities
  • 189 reviews 8.9/10 Breakfast
  • 103 reviews 9.3/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Algiers

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.