Sofitel Philippine Plaza Manila 5 stars

Customer review rating (ALL Rating) 4.3/5 6,008 reviews

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Description

Hotel extras

  • Modern French and Filipino hotel theme

  • City breaks by the bay

  • Spacious suite with wraparound balcony

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

Our accommodation(s)

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Hotel location

Sofitel Philippine Plaza Manila

CCP Complex Roxas Boulevard, Pasay City
1300 MANILA
Philippines

GPS:14.55346, 120.980791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,008 reviews

TripAdvisor Rating  4.5/5  8,243 reviews

Certificate of excellence 2023

Best staff members!!

TripAdvisor rating 5.0/5

yasmin j TripAdvisor review

I always stay at Sofitel Manila and every time I go I have the best time ever. The staff are so friendly and are willing to help and always go the extra mile for their customers always with a smile on their face. A big big thank you to these staff members who really are the best and made this experience a 10/10. The staff including Kayers, Roche, Janet and Aly. Thank you ladies so much for all your help and effort.

Excellent customer service by Accor

TripAdvisor rating 5.0/5

Janet G TripAdvisor review

Jean, the Accor customer service agent, handled the check-in process seamlessly and even upgraded my complimentary room to a Luxury Club Bay View Room without any charge. Jean should be commendable for rendering excellent customer service.

Two thumbs up

TripAdvisor rating 5.0/5

pao l TripAdvisor review

It was such a nice experience to stay in Sofitel. All the staff are accomodating and kind. Especially Harvey Sanchez, such a warm and wonderful person! Will surely go back one of these days. 💕 PS. Food in spiral are all delicious 🤤 lots of choices

Significant place and People

TripAdvisor rating 5.0/5

Girlie A TripAdvisor review

Thank you to Ms Joan Paulino who is very helpful in assisting us, she's well groom , well kept and well mannered. Their delicious buffet is something to be remembered .The comforting mattress and pillows and cleanliness of the place. We will surely miss Sofitel

Good stay

Customer review rating 3.5/5

Melinda M. Families - Confirmed reviews ALL

Except for the "very long wait for the elevator experience," our stay was very good overall. Great promo on the family room (discounted 2nd room) with free excellent breakfast for 4 at the Spiral. The rooms are a bit worn-out but the 5-star service of staff made up for it.

Dear Melinda M., Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay overall, despite some of the issues. Your feedback is valuable to us as we continuously strive to improve our service quality. Kind regards, Nina Noveno Guest Experience Manager

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Other web-users rate our hotel

  • 1,449 reviews 8.6/10 Location
  • 5,176 reviews 6.9/10 Room
  • 6,142 reviews 8.2/10 Service
  • 109 reviews 6.2/10 WiFi
  • 1,660 reviews 6.3/10 Cleanliness
  • 1,443 reviews 7/10 Comfort
  • 1,367 reviews 8.7/10 Breakfast
  • 1,205 reviews 7.8/10 Pool

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