Sofitel Philippine Plaza Manila 5 stars

Customer review rating (ALL Rating) 4.3/5 6,059 reviews

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Sofitel Philippine Plaza Manila - Image 1
Sofitel Philippine Plaza Manila - Image 2
Sofitel Philippine Plaza Manila - Image 3
Sofitel Philippine Plaza Manila - Image 4
CCP Complex Roxas Boulevard, Pasay City, 1300 MANILA, Philippines

Description

Hotel extras

  • Modern French and Filipino hotel theme

  • City breaks by the bay

  • Spacious suite with wraparound balcony

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

Our accommodation(s)

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Hotel location

Sofitel Philippine Plaza Manila

CCP Complex Roxas Boulevard, Pasay City
1300 MANILA
Philippines

GPS:14.55346, 120.980791

Telephone
Fax +63 2 8551 5610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,059 reviews

TripAdvisor Rating  4.5/5  8,240 reviews

Certificate of excellence 2023

Iconic Sofitel Manila

TripAdvisor rating 5.0/5

roryjdoyle Business - TripAdvisor review

One of the most beautiful and iconic 5 star hotels in Manila is one of the only business and resort destination hotels in Manila. Boasting a large resort style pool and large event function space and possibly the largest 5 star bufffet in the city. Sadly the hotel will close on 30 June 2024.

Very good hotel

TripAdvisor rating 5.0/5

Mytrie M TripAdvisor review

Great customer service, staffs are very accomodating and polite esp Harvey!!!!..location are convenient near the malls and a lot of things to do around...nice place for a family vacation while working as we are not wasting time to travel around.

Don’t waste your money, it’s set for the wrecking ball!

TripAdvisor rating 1.0/5

PeterPeterH Couples - TripAdvisor review

Don’t stay here, it’s honestly not worth the money with all of the defects, broken services, under maintenance, out of order! It’s an over priced relic that is set to close soon and management are barely keeping the lights on. Not only is the property old and tired, they still allow smoking inside which is extremely inconsiderate while people are eating, even more so that there are many young travellers and young families. There are 6 lifts, most of the time 1 is in service, 2 are f you’re lucky! The escalators are out of order. The poolside is under maintenance. Our mouldy shower didn’t drain, it then leaked out around the toilet creating puddles, we couldn’t charge drinks to our room as their system was down. After queuing for the lift, being sardined in and finally making it to our room our keys had been deactivated, a 15 minute trip to the lobby as the lifts were not coming we finally got into the room, after a long day this was the last inconvenience we needed. When checking out heck your bills and room charges, one of our breakfasts was double charged! I feel sorry for the staff who’re all about to lose their jobs in the coming month, the fact that management are still trying for promote this as luxury is really a joke. So many are standing around looking busy but don’t seem to be serving anyone, be prepared to wait and wait and wait!

Dear PeterPeterH, Thank you for sharing your feedback regarding your recent stay. We are truly disheartened to learn about the inconveniences and shortcomings you experienced during your time with us. Rest assured that we take all feedback seriously, and we are actively working to address the concerns you have raised. Your comments have been shared with the relevant departments for immediate attention and necessary improvements. We hope for another opportunity to welcome you back and demonstrate the true luxury experience that Sofitel is known for. Kind regards,

Great amazing stay with a few hiccups

Customer review rating 5.0/5

Josh T. Couples - Confirmed reviews ALL

Stayed at the Sofitel for a total of 8 days. During the whole stay, we felt very comfortable, well rested and looked after the whole time. Check in was good with no issues and came to find out that we were complementary upgraded to the club level. Upon entering our room we were very wowed by how spacious and nice the room was. Very thankful for the team to upgrade our stay. Housekeeping through out the whole stay did an amazing job keeping our rooms cleaned as well as ensuring if we needed any additional amenities. In fact the housekeeper named Erwin went above and beyond making sure the room was also always flawless after cleaning. The team every time we left the Sofitel and returned always greeted us as well as went the extra mile by assisting with bags , entering cars as well as anything else you could of thought of. Now for the only hiccup we had. The tv was the only let down. It was a brand new samsung tv that only allows android screen sharing, we called maintenance for assistance but they informed us that they couldnt do anything to fix the issue with connecting it to the wifi as the tv hasnt been updated to be connected and were unsure when it would be done. Although it was a bit of a let down, it didnt take anything away from the stay. Overall love the Sofitel in manila and will always choose this as my hotel of choice. But gotten word its closing down for renovations soon. Hopefully it comes back stronger than ever and can enjoy a new experience.

No Internet connection the whole time

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Good. But the quality Sofitel service declined from years ago experience. Check in takes too long considering there were only 3 of us in line. I'm an accor number but I did not receive any welcome drinks as part of of my tier. The staff though were very attentive and kind. My breakfast was taken away including my dining utensils this is despite me just getting my omelet with my daughter (so much food wasted) suggestion to provide dining card queues which guest can use to Indicate whether the guest is finish dining or not yet. In that case to avoid this bad experience.

Dear Valued Guest, Thank you for sharing your recent experience with us. We have noted all your concerns and rest assured that we take our guests' feedback seriously, and measures will be taken to address these issues promptly. Your feedback is valuable in helping us enhance our services to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future for a more improved stay. Kind regards, Nina Noveno Guest Experience Manager

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Other web-users rate our hotel

  • 1,449 reviews 8.6/10 Location
  • 5,176 reviews 6.9/10 Room
  • 6,142 reviews 8.2/10 Service
  • 109 reviews 6.2/10 WiFi
  • 1,660 reviews 6.3/10 Cleanliness
  • 1,443 reviews 7/10 Comfort
  • 1,367 reviews 8.7/10 Breakfast
  • 1,205 reviews 7.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.