Sofitel Philippine Plaza Manila 5 stars

Customer review rating (ALL Rating) 4.3/5 6,061 reviews

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Description

Hotel extras

  • Modern French and Filipino hotel theme

  • City breaks by the bay

  • Spacious suite with wraparound balcony

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

Our accommodation(s)

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Hotel location

Sofitel Philippine Plaza Manila

CCP Complex Roxas Boulevard, Pasay City
1300 MANILA
Philippines

GPS:14.55346, 120.980791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,061 reviews

TripAdvisor Rating  4.5/5  8,234 reviews

Certificate of excellence 2023

Not Smoker Friendly

TripAdvisor rating 2.0/5

Shaneel S TripAdvisor review

Good food, service but contrary to whats on Tripadvisor, it is NOT smoker friendly. The pool area is fun, both for adults and kids.The breakfast buffet is great. In the evening we tried one of the hotel restaurants, Cocos. Spiral is a treat, though some of the food is cold

Horrendous check in system

Customer review rating 1.5/5

Iain M. Families - Confirmed reviews ALL

In this day and age to have such a poor and long winded check in process is very bad. Accor members lines was crazy long so sent to normal check, this was after I had checked in online already and then had to wait 40mins. Elevators not working / cannot cope with number of guests so using service elevators. Room very old, bad smell and tap on bath broken on arrival. Your employees are very friendly and helpful, not an employee issue.

Dear IAIN M., Thank you for sharing your feedback regarding your recent stay with us. Your comments are truly valuable, and we assure you that we will address these issues promptly to provide our guests a better experience. Your kind words about our friendly and helpful employees are greatly appreciated, and we will ensure they receive recognition for their service excellence. We hope to have the opportunity to welcome you back and provide you with a more seamless and pleasant stay. Kind regards, Nina Noveno Guest Experience Manager

Long breakfast buffet and check in que

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

It took us almost 2 an hour before we were able to check in ,the next day , there was again long breakfast que, we are so disappointed

Dear Valued Guest, Thank you for sharing your experience. We apologize for the long wait during check-in and breakfast queues. We understand your disappointment and assure you that your feedback will be addressed to improve our service efficiency. Your comfort is our priority, and we will work diligently to enhance your future stays. Kind regards, Nina Noveno Guest Experience Manager

Great stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We enjoyed your breakfast buffet. Waiters are courteous . Check in and check out were fast: Ambiance of hotel is fantastic. Welcoming and relaxing.

Inefficient Check in and out

Customer review rating 1.0/5

Snt Families - Confirmed reviews ALL

It took us more than an hour to Check in and same process upon check out. Our upgraded room has no bath tub. Please improve your service. Seems like being a gold member is not worth it.

Dear Snt, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during the check-in and check-out processes. Rest assured, we value your feedback, and we will address this matter promptly with our team to enhance our service efficiency. We hope to welcome you back for an improved experience. Kind regards, Nina Noveno Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,436 reviews 8.6/10 Location
  • 5,166 reviews 6.8/10 Room
  • 6,111 reviews 8.2/10 Service
  • 103 reviews 6.2/10 WiFi
  • 1,653 reviews 6.2/10 Cleanliness
  • 1,434 reviews 7/10 Comfort
  • 1,357 reviews 8.6/10 Breakfast
  • 1,203 reviews 6/10 Value

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