Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,172 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,172 reviews

TripAdvisor Rating  4.5/5  7,627 reviews

Certificate of excellence 2023

Wonderful Visit!!!!!!!!!

TripAdvisor rating 5.0/5

PamelaTR TripAdvisor review

We recently returned from a 5 night stay at this hotel. From our early check-in to our check out - everything was wonderful. The food at the breakfast buffet was plentiful and absolutely delicious. We were club level and took advantage of the evening treats and drinks and enjoyed everything. But the highest praise goes to a concierge team member, Specio (forgive my spelling) - she was instrumental in assisting me when I left a pair of pearl earrings at the gold souk. She went out of her way to assist me in getting my earring back - thank you!!!!!!!!!!!!!!

Dear Valued Guest, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a wonderful five-night stay with us and that everything from check-in to check-out exceeded your expectations. It's fantastic to know that you enjoyed the plentiful and delicious breakfast buffet, as well as the evening treats and drinks at our club level. We're especially delighted to hear about your positive experience with Speciose from our concierge team. We'll make sure to pass along your kind words to her. We're glad she could assist you in retrieving your pearl earrings from the gold souk, and we appreciate your recognition of her exceptional service. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Customer review rating 5.0/5

Dean G. C. Couples - Confirmed reviews ALL

Excellent facility and very welcoming and friendly team members in all areas

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great Stay downtown

TripAdvisor rating 5.0/5

Emmanuel L TripAdvisor review

Second time for me - Spacious bedroom, great location downtown, housekeeping amazing, super pro especially Bikram looking after the guests very well. Thank you!

Dear Valued Guest, Thank you for choosing to stay with us again! We're delighted to hear that you had another enjoyable experience at our hotel. It's wonderful to know that you found your spacious bedroom comfortable and enjoyed our great downtown location. We're thrilled that you were impressed with our housekeeping team and found them amazing. Bikram will be delighted to hear your kind words about his exceptional service in looking after our guests. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for another fantastic stay in the future! Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Excelent hotel

TripAdvisor rating 5.0/5

paulamE1819GY Families - TripAdvisor review

We loved our stay! wonderful hotel. Excellent room with a view of Burj Kalifa. Easy access to the metro and Dubai Mall. Super attentive and helpful staff, especially Nekeen who made our stay even more enjoyable. very complete breakfast. very good gym.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you loved your stay and found our hotel to be excellent. It's fantastic that you enjoyed the room with a view of Burj Khalifa and found the location convenient with easy access to the metro and Dubai Mall. We're delighted that our team, provided attentive and helpful service, making your stay even more enjoyable. We're also glad to hear that you enjoyed the very complete breakfast and found our gym to be very good. Thank you again for choosing to stay with us. We look forward to welcoming you back for another memorable stay in the future! Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Fantastic stay

Customer review rating 5.0/5

Sandra M. Families - Confirmed reviews ALL

We had a fantastic stay at Sofitel. From the room to all the staff everything was top notch. Staff ever willing to assist. Kudos to all of them.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,710 reviews 9.6/10 Location
  • 2,052 reviews 8.7/10 Room
  • 3,229 reviews 9.3/10 Service
  • 32 reviews 4.6/10 WiFi
  • 1,005 reviews 9.4/10 Breakfast
  • 870 reviews 8.2/10 Comfort
  • 670 reviews 9.1/10 Cleanliness
  • 620 reviews 9.1/10 Vibe

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