Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,156 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,156 reviews

TripAdvisor Rating  4.5/5  7,631 reviews

Certificate of excellence 2023

Amazing experience

TripAdvisor rating 5.0/5

Freefly76 TripAdvisor review

This is the 3rd time I've stayed at this charming and welcoming hotel. You are known and recognized, and the staff go out of their way to please you. I invite you to stay and let yourself be guided. I'll be back for sure, and I can't wait! Special thanks for Lusine, An incredible person and professional.

Dear Valued Guest, Thank you so much for your kind words and for choosing to stay with us for the third time! I am so delighted to hear that you had such a positive experience with us and that our 'Heartists' and I have made your stays memorable. Once again thank you for your compliments, and we can't wait to welcome you back for your next visit. Until then, safe travels and take care! Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Amazing

TripAdvisor rating 5.0/5

Siham Inaya P TripAdvisor review

Unforgettable stay, it was fabulous and magical. Thank you from the bottom of my heart to all the amazing team specially to Robert and Bikalpa, two angels, Ananda, Resham, May… They are all so kind and professionnal making my stay unique, unforgettable and magical. I felt like home, so thank you once again. I will come back soon very soon. Warm regards

Dear Valued Guest, We are thrilled to hear that your stay with us was nothing short of fabulous and magical. It warms our hearts to know that our team, especially Robert and Bikalpa, along with Ananda, Resham, May, and others, made such a positive impression on you. Providing a home-away-from-home experience is what we strive for, and we are delighted to hear that we succeeded in making your stay unique and unforgettable. Your kind words motivate us to continue delivering exceptional service to all our guests. We can't wait to welcome you back soon! Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great hotel with Good location and EXCELLENT housekeeping!

Customer review rating 4.0/5

Mubeen S. Business - Confirmed reviews ALL

Good day, I really enjoyed my stay at Sofitel Downtown Dubai. I was booked for 5 nights and really appreciated its convenient location and amenities. I stayed in room 2603 - checked in 28 May and checked out 3 May. The real highlight for me are the unsung heroes - the hotel bellmans/helpers and the frankly excellent housekeeping. To be honest, these are the staff members that will make Sofitel downtown Dubai my first choice for accommodation in Dubai. The breakfast was good and varied. Just 2 things that i wish were improved. The first is the bed that was in my room, it felt like it needed replacement as i could feel the springs/coils. The second is the fact that one of the treadmills in the hotel gym was not operative meaning I missed out on use this critical piece of gym equipment. Overall happy with my stay. Best, Mubeen S.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that your overall stay was pleasant despite couple of missed touchpoints. Rest assured; we will address them promptly. We are excited to have the opportunity to welcome you back for more enhanced stay in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Well located & Good service staff.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The location well suited me and most of the hotel staff that I had met were very helpful and friendly.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Well located

Customer review rating 4.5/5

Mohd S. A. M. Business - Confirmed reviews ALL

Friendly staffs and good location. Very near to Dubai Mall train station.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,717 reviews 9.6/10 Location
  • 2,064 reviews 8.7/10 Room
  • 3,255 reviews 9.3/10 Service
  • 32 reviews 4.6/10 WiFi
  • 1,010 reviews 9.3/10 Breakfast
  • 868 reviews 8.2/10 Comfort
  • 674 reviews 9/10 Cleanliness
  • 624 reviews 9.1/10 Vibe

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