Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,148 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,148 reviews

TripAdvisor Rating  4.5/5  7,634 reviews

Certificate of excellence 2023

Great place for families with kids with good location

TripAdvisor rating 5.0/5

tslap Families - TripAdvisor review

Great place for families with kids with good location. A lot of space, nice pool area and everything is thought about the little ones. Service level top notch, attentive to details.

Dear Valued Guest, Thank you for your wonderful review! We are thrilled to hear that you and your family had a great stay with us. It's fantastic to know that you appreciated our family-friendly amenities, spacious accommodations, and attentive service. We hope to welcome you all back for another enjoyable stay in the future! Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Extremely comfortable

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Wonderful

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Distasteful and unprofessional

TripAdvisor rating 1.0/5

flanuer TripAdvisor review

I don't like to write negative reviews but felt compelled to provide a genuine insight into this hotel which prides itself on excellent customer service. I felt like a number as opposed to being treated like a guest. There is a distinct smell in the rooms which is nauseating. I did raise this and they tried to rectify the issue but it was lingering. The food was disgusting and was not fresh. I could not bring myself to eat it not my child. The Director of the rooms was utterly unprofessional in her interactions with guests and staff. I think she needs to be provided with training on customer service and etiquette. It is a global hotel and the standards should be high. I must say that the location is fantastic but this should not lure you here unless you are comfortable with low standards. I do hope that you look into the areas of recommendation.

Amazing experience

TripAdvisor rating 5.0/5

Freefly76 TripAdvisor review

This is the 3rd time I've stayed at this charming and welcoming hotel. You are known and recognized, and the staff go out of their way to please you. I invite you to stay and let yourself be guided. I'll be back for sure, and I can't wait! Special thanks for Lusine, An incredible person and professional.

Dear Valued Guest, Thank you so much for your kind words and for choosing to stay with us for the third time! I am so delighted to hear that you had such a positive experience with us and that our 'Heartists' and I have made your stays memorable. Once again thank you for your compliments, and we can't wait to welcome you back for your next visit. Until then, safe travels and take care! Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Good location to access the Dubai Mall, and the room condition and breakfast were also good.

Customer review rating 5.0/5

Yoonsang K. Business - Confirmed reviews ALL

At the reception, the staff (RAE) was very efficient and friendly. I want to appreciate on her efforts.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,718 reviews 9.6/10 Location
  • 2,066 reviews 8.7/10 Room
  • 3,266 reviews 9.3/10 Service
  • 32 reviews 4.6/10 WiFi
  • 1,005 reviews 9.3/10 Breakfast
  • 868 reviews 8.2/10 Comfort
  • 672 reviews 9/10 Cleanliness
  • 626 reviews 9.1/10 Vibe

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