Sofitel Abu Dhabi Corniche 5 stars

Customer review rating (ALL Rating) 4.4/5 1,200 reviews

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Sofitel Abu Dhabi Corniche - Image 1
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Corniche Road East, Capital Plaza Complex, 44966, 44 966 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Prime location for business and leisure

  • Extensive dining options

  • Complimentary shuttle service to the main city attractions

  • State of the art meeting & wedding facilities

  • Breathtaking views over harbor

Our accommodation(s)

Hotel location

Sofitel Abu Dhabi Corniche

Corniche Road East, Capital Plaza Complex, 44966
44 966 ABU DHABI
United Arab Emirates

GPS:24.498747, 54.367195

Telephone
Fax +971 2 813 7799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,200 reviews

TripAdvisor Rating  4.5/5  5,354 reviews

Certificate of excellence 2024

Great views

TripAdvisor rating 4.0/5

JohnnieC841 Couples - TripAdvisor review

A large complex of hotel/ apartment complex. It is professional and very competent but lacks individuality. We arrived very early due to flight times and had to pay to gain access to our room,but we did get some rest after a long travel day. The breakfast had an excellent selection to suit everyone and was very good quality. The room was superb with view across to the beach. It's location adjacent to a busy and wide road does mean taking taxis in and out, but I think this is typical for Abu Dhabi. We at a buffet style iftar breaking the fast, this was a great experience to sample an aspect of a culture not familiar to us the quality was excellent but not good value. I think if I were staying here as part of a business trip I'd be delighted as this seems to be the market where the hotel is aimed.

Dear Mr. Johnnie C, Thank you for sharing your experience with us following your recent stay at our hotel/apartment complex. We greatly appreciate your valuable feedback and are pleased to hear that you enjoyed several aspects of your visit. We're delighted that you found our property to be professional and competent, and we take pride in providing excellent service to all our guests. We apologize for any inconvenience you experienced regarding the early check-in fee. While we strive to accommodate early arrivals whenever possible, there are times when our ability to do so may be limited by previous bookings. Your understanding is greatly appreciated, and we're glad you were able to rest after your long travel day. It's wonderful to hear that you enjoyed our breakfast selection and found the quality to be excellent. We're also pleased that you appreciated the superb view from your room overlooking the beach. Our location, while convenient, does require transportation for certain destinations, and we appreciate your understanding in this regard. We're thrilled that you had a positive experience sampling our iftar buffet, providing a glimpse into a cultural tradition. However, we apologize if you felt that it did not offer good value for money. Your feedback is invaluable, and we will review our pricing to ensure that our offerings align with our guests' expectations. As you noted, our hotel/apartment complex caters to various markets, including business travelers, and we're pleased that you would be delighted if staying with us for a business trip. Once again, thank you for your detailed feedback. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly. Sincerely, Rabih ZEIN General Manager

Bad choice

TripAdvisor rating 2.0/5

lea2410 TripAdvisor review

Bathroom smells like cigarette, probably due to connection with bathrooms from other rooms. People smoke in the bar on the top floor. The windows in the bar are dirty. Thin walls in the bathroom, so everything you do inside is heard by the person you share the room. Small swimming pool.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Please accept my sincere apologies for the challenges you experienced during your time with us. I am deeply concerned to hear about the issues you encountered, including the cigarette odor in the bathroom, noise disturbances from neighboring rooms, and cleanliness concerns in our bar area. Your experience falls far below the standards we aim to uphold, and I want to assure you that we are taking immediate action to address these matters. Our housekeeping team will conduct a thorough investigation into the source of the cigarette odor and take necessary steps to eliminate it. We understand the importance of providing a quiet and comfortable environment for our guests, and we will explore options to improve sound insulation in our rooms. Regarding the cleanliness of the windows in our bar area, I apologize for the oversight. Our maintenance team will prioritize cleaning and maintenance tasks to ensure all areas of the hotel meet our cleanliness standards. I understand your disappointment with the size of our swimming pool, and while we aim to provide a range of amenities for our guests' enjoyment, I regret that our pool did not meet your expectations. Your feedback will be taken into consideration as we evaluate opportunities for enhancement. Once again, please accept my sincerest apologies for the shortcomings you experienced. We value your feedback as it helps us identify areas for improvement and ensure a better experience for our guests in the future. If you would like to discuss your concerns further or if there is anything else we can do to make amends, please do not hesitate to contact me directly. Thank you for bringing these matters to our attention, and I hope we have the opportunity to welcome you back for a much-improved stay. Sincerely, Rabih ZEIN General Manager

Quick responses

Customer review rating 4.5/5

Mohammed Families - Confirmed reviews ALL

The front office assign me a smoking room and I have my family with me. Duty manager offer direct swift upgrade. Really good experience as I encounter before with most of Accor chain hotel.

Dear Mr. Mohammed A., Thank you for sharing your experience with us. We are pleased to hear that our team was able to quickly respond to your request regarding your room preference. We apologize for the initial inconvenience of being assigned a smoking room, especially when traveling with your family. However, we are glad that our duty manager swiftly offered you an upgrade to ensure your comfort and satisfaction. Providing exceptional service and ensuring our guests have a pleasant experience is our top priority, and we are delighted that we were able to meet your expectations. Your positive feedback is greatly appreciated, and we look forward to sharing your compliments with our team. It's wonderful to hear that your experience aligns with what you've encountered at other Accor chain hotels. Should you need anything else during your stay, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you and your family back again in the future. Sincerely yours Poorvashee Rajub Assistant Guest Relations Manager

Well organized

Customer review rating 5.0/5

Narek S. Solo - Confirmed reviews ALL

The problem was with 3-way charger, although the stuff kindly gave me one with 2-way. Not all members of stuff (pool in my case) knew that google pay is working with POS terminals, so I had to store money in lobby to be able to use drinks/food. Otherwise everything was excellent.

Dear Mr. Narek S., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your stay at our hotel to be well-organized and that overall, you had an excellent experience. We apologize for any inconvenience you experienced with the 3-way charger. However, we are glad to hear that our staff was able to provide you with a suitable alternative. Your satisfaction is our priority, and we appreciate your understanding in this matter. Regarding your experience with Google Pay, we apologize for any confusion or inconvenience caused. We will certainly review this with our team to ensure that all staff members are aware of the various payment options available to our guests, including Google Pay, to provide a seamless experience for all. We are pleased that aside from these minor issues, everything else met your expectations. We truly value your feedback as it helps us to continually improve and provide the best possible experience for our guests. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another excellent stay. Sincerely yours Poorvashee Rajub Assistant Guest Relations Manager

Not special or luxurious anymore

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Service levels of this hotels and dropped well below standard . Not the same luxurious feeling of Sofitel . After having stayed many times before the covid period , this was my first visit back again and most probably would be my last.

Dear Mr. PATEL A., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations and that you felt a decline in the service levels compared to your previous experiences with us. We understand your disappointment and sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Please know that providing exceptional service and maintaining a luxurious atmosphere are our top priorities, and we regret that we fell short in meeting these standards during your visit. Your feedback is invaluable to us, and we take it very seriously. We will be reviewing your comments with our team to identify areas for improvement and to ensure that all of our guests receive the exceptional service they deserve. We truly appreciate your loyalty to our hotel, especially during these challenging times, and we are disappointed to hear that this visit may be your last. We would welcome the opportunity to regain your trust and provide you with the exceptional experience that you expect and deserve. Please don't hesitate to reach out to us directly if you would be willing to give us another chance to exceed your expectations. Once again, we apologize for any inconvenience you experienced during your recent stay. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future. Sincerely yours Poorvashee Rajub Assistant Guest Relations Manager

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Other web-users rate our hotel

  • 506 reviews 9.5/10 Location
  • 1,214 reviews 7.1/10 Room
  • 1,422 reviews 8.5/10 Service
  • 12 reviews 7.4/10 WiFi
  • 434 reviews 8.9/10 Breakfast
  • 374 reviews 5.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.