Sofitel Kuala Lumpur Damansara 5 stars

Customer review rating (ALL Rating) 4.4/5 2,253 reviews

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Sofitel Kuala Lumpur Damansara - Image 1
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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

Our accommodation(s)

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Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

GPS:3.14675, 101.661444

Telephone
Fax +60 3-2720 6618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,253 reviews

TripAdvisor Rating  4.5/5  1,532 reviews

Certificate of excellence 2024

Simply the best!

TripAdvisor rating 4.0/5

CheongKamHoe TripAdvisor review

This hotel has always been my favourite staycation. I had a nighter on 1st May here. Despite some flaws, I still had an enjoyable stay. Check in was a breeze with a room upgrade to a junior suite. The suite was well appointed. Sadly, the dusty smell was quite intense. My stay came with lounge access and complimentary breakfast . The lounge served all day long beverages like coffee, tea, sodas, premium sparkling water and still water, cookies and nuts, fresh juice. A delectable afternoon tea and scrumptious evening cocktail spread were offered. The lounge, in my opinion, had been an oasis of serenity. Mr Ikbal was definitely a gem-studded staff who made my stay extremely pleasant. All staff from Reception, Concierge and Housekeeping were equally attentive, friendly and approachable. They wore GENUINE smiles at work!!! Breakfast at Kwee Zeen was indeed impressive. I personally liked the crispy fried and egg benedict. I also availed myself to the Surf and Turf buffet dinner. The huge spread was outstanding with all The staff taking good care of me and my delighting fellow diner. Both of us felt like royalty. A special mention to Hanafi, Ridzuan, Chef Shafiq and Ashnida who deserve a raise. Lastly, i redeemed my welcome drink at the pool bar. Aiman was great but Mr. Izzat was stupendous whom i regard him as another great asset to the hotel. I have no qualms in returning to this business hotel for any occasion.

Always have a fantastic stay, thanks.

Customer review rating 5.0/5

Stan Solo - Confirmed reviews ALL

Always well looked after and things are immaculate.

Dear Stanley H., Thank you so much for your feedback. We are thrilled to hear that you always have a fantastic stay with us. Providing excellent service and maintaining immaculate facilities are top priorities for us, and we are delighted that you feel well looked after during your visits. We truly appreciate your continued support and loyalty, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Regards. N. Mageswary - Guest Experience

Very good stay and comfortable. Staff are rlly frenly too!

Customer review rating 4.5/5

Stacy Couples - Confirmed reviews ALL

Love the bubble bath and birthday cake :)

Dear Pek Kei L., Thank you for your feedback. We are thrilled to hear that you had a very good and comfortable stay with us. It is wonderful to know that you found our staff to be really friendly and that you enjoyed the bubble bath and birthday cake. We are delighted that we could make your stay special, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Regards. N. Mageswary - Guest Experience

Malaysia Holiday

Customer review rating 5.0/5

James Solo - Confirmed reviews ALL

Great Place Good Service Comfy Beds and Clean Rooms awesome amenities too balmain :)

Dear James R., Thank you for your kind words. We are thrilled to hear that you had a great experience during your stay with us. It is wonderful to know that you enjoyed our place, experienced good service, and found our beds comfortable and rooms clean. We are delighted that you also appreciated our amenities, including the Balmain products. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Regards. N. Mageswary - Guest Experience

Very disappointing

Customer review rating 1.0/5

Ann-marie Business - Confirmed reviews ALL

- Room - musty smell in 2 different rooms - it was so strong that it was suffocating to stay in the room. I woke up having difficulties breathing. Although the front desk tried to change a room for me, both rooms 2009 and 1909 were equally bad in the smell. - there was no hot water in the shower on the 24th night and 25th morning (I stayed 3 nights) - something never expected in a Sofitel - Impossible to find my Accor membership number in the database - 30…23…55… and the 3rd number was shared with me by Chloe (3…25) - Chloe was great in doing her best to be empathetic towards my situation but I was already checking out that morning.

Dear Kor Kia Ann Marie Q., Thank you for staying with us at Sofitel Kuala Lumpur Damansara and for taking the time to share your feedback. We are very sorry to hear about the issues you experienced, particularly the musty smell in the rooms and the lack of hot water. We understand how unsettling it must have been to encounter these problems, and we are currently working closely with our Director of Engineering to address the odor issue. Regarding the hot water, our maintenance team is taking immediate steps to prevent it from happening again in the future. We appreciate your kind words about Chloe's service. We're glad that Chloe was able to help you retrieve the correct Accor membership information and pass it to you for your future reference. Thank you again for your feedback. We hope to welcome you back to Sofitel Kuala Lumpur Damansara soon. If there's anything else we can do to assist you, please don't hesitate to let us know. Regards. N. Mageswary - Guest Experience

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Other web-users rate our hotel

  • 673 reviews 7.5/10 Location
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  • 15 reviews 4.5/10 WiFi
  • 669 reviews 8.1/10 Comfort
  • 640 reviews 7.1/10 Cleanliness
  • 482 reviews 7.2/10 Breakfast
  • 436 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.