Sofitel Kuala Lumpur Damansara 5 stars

Customer review rating (ALL Rating) 4.5/5 2,248 reviews

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Sofitel Kuala Lumpur Damansara - Image 1
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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

Our accommodation(s)

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Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

GPS:3.14675, 101.661444

Telephone
Fax +60 3-2720 6618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,248 reviews

TripAdvisor Rating  4.5/5  1,533 reviews

Certificate of excellence 2024

Beautiful hotel let down by pathetic staff!

TripAdvisor rating 3.0/5

DrAnish118 TripAdvisor review

The hotel was fantastic with good location and great rooms! We had booked opera suite which was fantastic. The staff completely ruins the experience! It’s like they are unhappy with their job and they want to show it on the guests! We wanted to redeem our Accor points and settle the bill on the night earlier to our departure as our flight was quite early the next day. They dint let us redeem our points for the full stay though I had enough points to cover for the entire stay saying they have a limit of 10k rupees(converted) that can be redeemed with points. This was the first time I heard of such a thing afte staying st many Accor properties over the years. I dint want to argue about it so agreed to whatever the limit they suggested . The person present on the front desk kept sulking so much about it that we suddenly felt we were in a 2 star hotel. People don’t come to 5 star hotels for just the good rooms and glittery stuff! Service and hospitality is the most important thing one would expect from a 5 star and this property lacks beyond measure in that regard! Not one staff member was greeting with a smile or looked welcoming! Such a good hotel let down by such pathetic staff! Unfortunate!

First bad experience

Customer review rating 1.5/5

Karan Business - Confirmed reviews ALL

Hi Vincent, I have been staying at the property for 1 year , must have made more than 14 trips. However during my last stay (8th - 9th May) i encountered a very unusual problem which i would have never imagined at a prestigious Hotel like Sofitel. In the morning on 9th , i had to take my medicine and was trying to order room service , from 9 am - 11 am , no one picked up . I kept getting transferred to the reception and they kept putting me on hold , this happened 4 times , and after holding for few minutes (6 minutes once) i finally lost hope and went to the mall across. I am sorry i have to inform you this , but it was my first bad experience at your property and considering i come back every 2 weeks i sincerely hope you can check on this. Room 0413 Name Karan T. Company: Walt Disney

Great stay

Customer review rating 4.5/5

Sailesh Families - Confirmed reviews ALL

The room and hospitality are amazing.!

Good stay

Customer review rating 4.5/5

Fmenon Solo - Confirmed reviews ALL

The check-in was very smooth and all staff were very friendly and helpful.The room was lovely ,spacious and clean. I enjoyed the extra efforts by the management to make my stay comfortable with their little touches, like the welcome drink and complimentary chocolates . My spa experience was very delightful as well,with well trained staff. Food standard at the restaurant was good. I am particular with my coffee, and I was not disappointed that I was served a delightful cuppa. Overall, a wonderful experience and I would certainly stay here again!

Customer review rating 2.5/5

Badette C. Business - Confirmed reviews ALL

service is unsatisfactory, i requested for a coffee mug - because there is none in the room - maybe after cleaning they took them and did not return - after repeating my request for at least 4 times - a mug was finally delivered - the following day. If ill request for replenishment of coffee or tea , and sugar and creamer - they will bring just sugar , i'll repeat , they will bring coffee and so on and so forth. the water from the bath tub got the whole bathroom wet because there is no drainage except in the shower area, so even the comfort room is wet cable connections even internet - seems to be weak as even the television viewing gets affected

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Other web-users rate our hotel

  • 671 reviews 7.6/10 Location
  • 1,548 reviews 7.9/10 Room
  • 1,645 reviews 8.3/10 Service
  • 15 reviews 4.9/10 WiFi
  • 665 reviews 8.2/10 Comfort
  • 631 reviews 7.1/10 Cleanliness
  • 476 reviews 7.4/10 Breakfast
  • 435 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.