Sofitel Kuala Lumpur Damansara 5 stars

Customer review rating (ALL Rating) 4.5/5 2,231 reviews

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Sofitel Kuala Lumpur Damansara - Image 1
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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

Our accommodation(s)

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Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

GPS:3.14675, 101.661444

Telephone
Fax +60 3-2720 6618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,231 reviews

TripAdvisor Rating  4.5/5  1,534 reviews

Certificate of excellence 2024

Beautiful hotel let down by pathetic staff!

TripAdvisor rating 3.0/5

DrAnish118 TripAdvisor review

The hotel was fantastic with good location and great rooms! We had booked opera suite which was fantastic. The staff completely ruins the experience! It’s like they are unhappy with their job and they want to show it on the guests! We wanted to redeem our Accor points and settle the bill on the night earlier to our departure as our flight was quite early the next day. They dint let us redeem our points for the full stay though I had enough points to cover for the entire stay saying they have a limit of 10k rupees(converted) that can be redeemed with points. This was the first time I heard of such a thing afte staying st many Accor properties over the years. I dint want to argue about it so agreed to whatever the limit they suggested . The person present on the front desk kept sulking so much about it that we suddenly felt we were in a 2 star hotel. People don’t come to 5 star hotels for just the good rooms and glittery stuff! Service and hospitality is the most important thing one would expect from a 5 star and this property lacks beyond measure in that regard! Not one staff member was greeting with a smile or looked welcoming! Such a good hotel let down by such pathetic staff! Unfortunate!

Dirty moldy window

Customer review rating 2.5/5

Mohd N. Z. Solo - Confirmed reviews ALL

Room 1414 had dirty moldy window. Spoilt my staycation mood as it was an ugly sight. TV channels keep on disconnecting Seafood extravaganza.nothing extravagant except for the river prawns and oysters.food took a while to be replenished Ice cream served was from a cheap brand For the same price,i would prefer Jogoya who serves much more food and more expensive ice cream brand Breakfast too was nothing special.dont have full american or english breakfast

Dear Mohd Nazim Z., Thank you for taking the time to share your comment about your recent stay with us. We sincerely apologize for the issues you encountered during your staycation. We are very sorry to hear about the condition of the window outside of your room and understand it is not matching the luxury we are striving for. Cleanliness is our top priority and we have the plan to proceed to a façade cleaning later this year. We also apologize for the inconvenience with the TV channels, indeed due to weather conditions our TV’s may disconnect at time as we receive the signal via satellite. Pertaining to the seafood extravaganza not meeting your expectations, please accept our apology. Your comments regarding the quality and replenishment of the food, as well as the ice cream, have been shared with our culinary team for improvement. We are committed to providing a 5-star service and are sorry to hear that we fell short during your stay. Your comment is invaluable in helping us improve our services and facilities. We hope you will give us another chance to provide you with the exceptional stay you deserve. Regards. N. Mageswary - Guest Experience

well located

Customer review rating 3.0/5

Lt Couples - Confirmed reviews ALL

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Dear Tan L., Thank you for your comment. We are pleased to hear that you found our location convenient. Your comments regarding the breakfast variety and services are greatly appreciated, and we apologize for any shortcomings you experienced. We are committed to improving and will address these areas to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations. Regards. N. Mageswary - Guest Experience

Very pleasant stay

Customer review rating 4.0/5

Pk Business - Confirmed reviews ALL

Very satisfied with the quality of the room and facilities in the hotel. It was peaceful, luxurious and clean. Staff were attentive and helpful

Dear Pheng Khoon T., Thank you for your wonderful review. We are delighted to hear that you had a very pleasant stay and were satisfied with the quality of your room and our hotel facilities. It is great to know you found our environment peaceful, luxurious, and clean, and that our staff were attentive and helpful. We appreciate your comment regarding the variety of food and will take it into consideration to enhance our dining options. We look forward to welcoming you back for another enjoyable stay. Regards. N. Mageswary - Guest Experience

Excellent

Customer review rating 5.0/5

Manggay Business - Confirmed reviews ALL

It was good. 1. Please send the e-invoice as promised. 2.I have asked if I can book myself with corporate rate (via email) and i didnt get the asnwer.

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Other web-users rate our hotel

  • 671 reviews 7.6/10 Location
  • 1,548 reviews 7.9/10 Room
  • 1,645 reviews 8.3/10 Service
  • 15 reviews 4.9/10 WiFi
  • 665 reviews 8.2/10 Comfort
  • 631 reviews 7.1/10 Cleanliness
  • 476 reviews 7.4/10 Breakfast
  • 435 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.