Sofitel Istanbul Taksim

Customer review rating (ALL Rating) 4.2/5 608 reviews

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Description

Hotel extras

  • Located in the heart of Istanbul, at Taksim Square

  • 35-minute drive to Istanbul Airport

  • Spacious suites and rooms with impressive views of the Bosphorus

  • Impeccable dining options offering local and French flavors

  • Rooftop Pool & Sofitel Spa inspired by traditional Turkish rituals

Our accommodation(s)

Hotel location

Sofitel Istanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 ISTANBUL
Turkey

GPS:41.036028, 28.985102

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  608 reviews

TripAdvisor Rating  4.5/5  775 reviews

Certificate of excellence 2024

Worst SOFITEL, worst hospitality and hotel smells of sewerage.

TripAdvisor rating 1.0/5

Raeesa A TripAdvisor review

Checked into hotel as a returning guest. Utterly disappointed with the level of service given at reception upon check in. No courtesy at all. Terribly spoken to and no effort to welcome me back to hotel. Not even a bother to enquire on my long journey from Australia. Booked a city view room as we remembered that the view of Taksim square was lovely HOWEVER we got a room with the view of a WALL. Complained to manager. Took over 90 minutes to deal with the issue to no avail. Putrid for a Sofitel hotel. Will not be recommending this hotel again to anyone. TERRIBLE start to a holiday! Sofitel should do better!

Perfect Experience

TripAdvisor rating 5.0/5

Shawnta W TripAdvisor review

Sofitel is perfectly located to walk, shop, and catch the train. Their rooms are beautiful and the service is amazing. The hotel is extremely clean. Our last night there we had dinner in the roof top restaurant. It Is a multiple course meal with 3 main entry options. The music was great and by the end of the evening it had a party vibe. I will stay at Sofitel again if I return to Istanbul, it was truly a perfect experience.

better avoid this place👎

TripAdvisor rating 1.0/5

lilu2205 Solo travel - TripAdvisor review

We booked 2 rooms, 3 nights plus wanted add 2 more .. when arrived was awful loud place, asked at least 1 quite room but ofc reception lied told overbooking😏 i couldnt sleep at night even with earplugs, next day moved Hilton hotels.. manager saw we check out made so surprised face!!! immedeately " found" quite room for us .. so low level service with low level people working there!!!

Overall Great Experience

Customer review rating 5.0/5

Chachi Families - Confirmed reviews ALL

The house keeping people were VERY NICE and SWEET when we would run into them. I appreciate their service so much. The concierge guy with the nice eyes and smile was very nice and helpful with restaurant recommendations, boat ride and taxi drivers. The man downstairs at the spa is very sweet and makes you feel right at home. The lady who did my massage was amazing!!!!!!!! She was short and stocky (I think the manager) loved her!!!!! I definitely looking forward to staying at another Sofitel now.

Dear Natassia E., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ertugrul Erduran Guest Experience Supervisor

Well located

Customer review rating 3.0/5

Tyrone Couples - Confirmed reviews ALL

The hotel is well located and of a good standard. Check in was slightly confusing with Language barrier not helping. Breakfast was somewhat disorganized with individuals not directed to a table as is the norm and no explanation offered as to how to order drinks or hot dishes from the kitchen. During one of the nights, the guests in the adjoining room were extremely noisy with screams etc being heard until the early hours of the morning. I called Guest Services at around 1am to report this but despite being reassured that something would be done, this continued until 6am.

Dear Tyrone M., Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ertugrul Erduran Guest Experience Supervisor

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Other web-users rate our hotel

  • 685 reviews 9.4/10 Location
  • 784 reviews 7.8/10 Room
  • 1,313 reviews 8.4/10 Service
  • 5 reviews 9.3/10 WiFi
  • 367 reviews 7.3/10 Cleanliness
  • 358 reviews 6.6/10 Comfort
  • 314 reviews 7.2/10 Breakfast
  • 259 reviews 8/10 Vibe

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